Courtesy Reminder Calls & Credit Control

Courtesy reminder payment calls are employed by organisations to enhance their cash flow and to minimize the risk of overdue accounts.
 
Calls are completed by Calling Solutions our contact centre, under our clients’ names. Customers still believe they are dealing with our clients thus ensuring longevity in the client-customer relationship.
 
Calling Solutions Limited acts as an “extension of arm” service, always mindful of the good name and brands that our clients have built over time in the market place.
 
Clients normally provide a file extract or spreadsheet which includes the customer name, contact details, amount owing and details of the account.
 
On completion of the telephoning, Calling Solutions provides to our clients a detailed report based on wrap up codes predetermined by both parties.  Alternatively clients can provide direct access into their systems.  In these instances, systems are updated as and when the calls are made. 

Typically wrap up codes may include:-

Confirmation that payment will be forwarded by a particular date

 Advice of payment having been forwarded
Requests for invoice copies Information on any disputes
Recording of changes to billing addresses and telephone contact details

Benefits to Clients

  • Pro-active action—minimizing exposure, improving cash flow, enhancing brand
  • Allows our clients’ staff to continue with their day to day tasks maximizing workflow
  • Additional resource during times of staff overload/peak periods
  • Resource to maximize contacts by making calls during the day and evening
  • As Calling Solutions Limited’s staff is extremely experienced in this area, there is no aversion to the making of outward telephone calls.
  • Ability to undertake full credit control function, including issuing letters on client’s letterhead.
  • Recognised credit industry professionals & proven ability to work with volume accounts
  • IT expertise in meeting client system inter-facing requirements
  • Personalised one-to-one delivery of service
  • Customized reporting
  • Seamless transition to debt recovery if required